Mortgage servicing technology firm Sagent has appointed longtime industry technology executive Sridhar Sharma as president, positioning the company to accelerate adoption of its AI-driven servicing platform, as lenders and servicers push to modernize back-end operations.
Sharma steps into the role effective immediately and will oversee Sagent’s global fintech and mortgage servicing teams while working closely with clients ranging from regional servicers to some of the largest mortgage operators in the country.
The appointment comes as Sagent continues expanding its flagship platform, Dara, an end-to-end mortgage servicing system designed to automate workflows, embed compliance controls, and simplify user experiences for both servicing staff and borrowers. The company says Dara’s architecture is built around agentic AI automation, allowing servicers to reduce friction across the loan lifecycle while maintaining regulatory guardrails.
“Dara represents one of the most significant innovation overhauls the $14 trillion U.S. mortgage industry has seen in decades,” Sharma said in a statement. “Having seen first-hand the value that thoughtful AI can deliver, we can unlock new possibilities for our client partners through interoperability between Dara’s Agentic AI flows and other digital assets in the ecosystem.”
Sharma brings nearly a decade of executive technology leadership in mortgage servicing. He previously served as chief innovation and digital officer at Mr. Cooper, where he led product and technology strategy from 2015 through the company’s 2025 sale to Rocket Companies. During that period, Mr. Cooper expanded into the nation’s largest mortgage servicer, driven in part by investments in digital infrastructure and automation.
Sagent Chairman and CEO Chris Marshall said Sharma’s combination of technical expertise and operational experience made him a natural fit as the company prepares for its next growth phase.
“Sridhar Sharma is one of the mortgage industry’s top fintech leaders because he has both the technological expertise as well as the intimate, ground-level knowledge of mortgage operations,” Marshall said. “His exceptional leadership and innovation expertise will be instrumental in driving the next phase of growth for Sagent in 2026 and beyond.”
Sharma will work alongside Sagent’s executive leadership team to oversee day-to-day operations, product development, technology strategy and customer engagement.
Mortgage servicing platforms have become a growing focal point for lenders navigating tighter margins, evolving compliance expectations and rising borrower experience standards. Vendors are increasingly positioning AI-enabled servicing tools to streamline workflows, improve borrower communication and manage regulatory risk — areas where legacy systems have historically struggled to keep pace.
Backed by private equity firm Warburg Pincus, Sagent provides servicing technology to major bank and nonbank lenders, supporting trillions of dollars in outstanding mortgages. The company says its tools are designed to help servicers reduce operational costs, strengthen compliance oversight and retain borrower relationships across market cycles.
